Friday, May 10th, 2019 by Holly Richards-Purpura
How often do you make online or in-person purchases? Do you research products and/or companies before buying? Do you know what other customers have to say?
Research shows that 97% of consumers looked online for local businesses in 2017, and 85% of consumers trust online reviews as much as personal recommendations from friends and family.
These statistics reflect just a couple reasons why customer reviews and having a solid (online) reputation are so powerful. We truly appreciate our customers, and we rely on them for business and sharing their experiences with others.
If you are a happy homeowner who had a remarkable experience with our company, why not spread the word? Below are some reasons why you should pay it forward by writing a review.
Help Us Maintain Our Reputation
We strive to provide remarkable experiences for our customers and employees every day by providing unsurpassed customer care and a family-orientated work environment. At Florida Foundation Authority, we believe more is possible.
Our team is passionate about helping homeowners. While we can sing our praises all day long, it helps to hear from those who experience our assistance firsthand. Our reputation is reflected not only through our team’s actions, but through the words of our customers.
Along with our company website, of course, our business is featured on a variety of resources like the Better Business Bureau, Angie’s List, Home Advisor, Google, and Facebook. When you write a positive review about your experience with us, you are contributing to our star rating and reputation. This not only helps us, but other homeowners, as well.
Help Other Homeowners Like You
Seventy-three percent of consumers have more trust in a local business with positive reviews. Prospective customers are researching us and want to feel secure knowing they’ve entrusted their most significant investment – their homes – to a reputable company. By submitting your review, you are aiding these homeowners in their decisions, and giving them confidence and peace of mind.
Many customers have written that a deciding factor for them in choosing to work with our company included our online reviews.